Your Journey.

Building Dreams, One Step at a Time

Client Journey

Understanding the significance of the client's journey is paramount to ensuring a stress-free experience throughout the entire build process. By prioritizing their needs and concerns, we strive to deliver homes on time while maintaining the highest standards of performance. From the initial consultation to the final handover, we are committed to providing exceptional service and support, ensuring that each step is seamlessly executed.

Our dedication to understanding the client's perspective not only fosters trust but also allows us to tailor our approach to meet their unique requirements. By prioritizing open communication, transparency, and attention to detail, we aim to exceed expectations and create lasting satisfaction for every homeowner.

Here, you'll discover a comprehensive overview of the expected unfolding of events.

Pre-Site

Stage One

  • Senka Homes will finalise your Colour and Product Selections appointment.

  • Review the HIA Contract prior
    to the next appointment.

Frame

  • • The stage when a home’s frame
    is completed.

    • Frame stage claim invoice will be
    raised and sent to you for payment.

  • • Progress payment to be
    authorised and forwarded
    to your lending institution.

Stage Three

  • The HIA contract and associated documentation is presented to you
    for signing.

  • Client to sign the HIA contract and pay the balance of 5% deposit.

Lock Up

  • • The stage when a home’s external wall cladding and roof covering is fixed, including external doors and external windows (even if those doors and windows are only temporary).

    • Lock up stage claim invoice will be raised and sent to you for payment.

  • • Progress payment to be authorised and forwarded to your lending institution.

Stage Four

  • • Developer approval is sought.
    • Plans and associated documentation is lodged to obtain a building permit.
    • Final construction plans are completed and forwarded to you to be signed and returned.
    • Material orders placed with suppliers.

  • Finance documents provided to Senka Homes showing the capacity to pay.

    • Land - Provide proof of ownership, if not already provided.
    • Sign all final documents.

On-Site

Base

  • • The stage when a home’s slab is completed.

    • Base stage claim invoice will be raised and sent to you for payment.

  • • Progress payment to be authorised and paid by you, or forwarded to your lending institution for payment.

Fixing

  • • The stage when all architraves,
    skirting, doors and cabinets
    (excluding stone benchtops)
    of a home are fitted and fixed in position.

    • Fix stage claim invoice will be raised and sent to you for payment.

  • • Progress payment to be authorised and forwarded to your lending institution.

Stage Five

  • • File is ready for site.
    • A site start meet and greet will be arranged to formalise and review all documentation as well as meeting your Site Manager.

  • Attend site start meeting to gain an
    understanding of the construction process.

    • Clear site of all rubbish, grass to be slashed, trees including roots and shrubs removed as required.

Completion

  • • All Building Works excluding appliances are completed in accordance with the Contract Documents.

    • Final inspection of your new home is to be undertaken.

    • Final invoice to be raised and sent to you for payment.

    • Final settlement of all monies to be arranged at Head Office (EFT or Bank Cheque).

    • Appliances to be installed upon settlement.

  • • Owner to inspect home with Senka Team and sign off the Certificate of Final Inspection.

    • Progress payment to be authorised and forwarded to your lending institution.

    • You need to contact your lending institution and understand their requirements for the final settlement.

    • Settlement completed (EFT or Bank Cheque only accepted).

  • 5 Key appointments advised
    • Initial client meeting
    • Finalizing plans/docs
    • Color/product selection
    • Contract signing
    • Site start meeting

    Senka locks in:
    • Base price
    • Promotion
    • Start month

    Sales consultant:
    • Finalizes plans

    Senka completes sales docs.

  • • Sign land contract, provide subdivision plan, design guidelines.
    • List requirements.
    • Confirm house siting on land.
    • If untitled land, provide approximate title date.
    • Provide lending institution details, pre-approval letter.

Stage Two

Senka Homes Responsibilities

• The Builder contacts you to arrange a 3 month post completion service call.
• Post completion inspection is carried out 3 months from settlement.

Client Responsibilities

• Owner to provide a list of post completion inspection service items to be inspected.
• Owner will meet with a Senka Homes representative to inspect their new home.
• Owner must provide access to all trades as appropriate.
• Owner to sign off all service items upon completion.

SENKA